Enhancing the payment experience for James Delivery, a Brazilian grocery delivery app that used to operate nationwide.
Senior Product Designer
Part of the payment teams, between February 2020 to March 2021
description
As a part of GPA Group (one of the biggest Brazilian companies engaged in retail food, general merchandise, electronic goods, etc), James was an app that allowed users to order their groceries from different stores and supermarkets
customer app
Across the entire customer journey, the team I was part of were responsible for shaping the payment experience, ensuring it was reliable, secure, and smooth. This included facilitating payment during the checkout process, offering multiple payment options, and accommodating customers who wish to give tips to couriers.
dashboard
